##IMPORTANT:
If your order goes a few days without an update, it most likely means that it is currently in customs. If you write in asking us why it stopped moving or isn't moving yet, we will not be able to give you any more information than that.
If it goes 10 or more business days without moving, then we can file it as "Lost" with the mail carrier, and then we can go ahead and do something to replace or refund your product. Until then, local laws and regulations prevent us from being able to do anything else.
Regardless of what happens with your tracking -- it's important for you to realize that we are not satisfied unless you are 100% satisfied.
Whether it means replacing your lost package out of our own pocket or giving you a refund, or anything else... We don't want to sell you our amazing stuff and then ignore you after the purchase. You are going to be taken care of. Remember we have 24/7/365 Email/Ticket/Live Chat support for a reason.
So feel free to reach out to us if you h